Privacy Policy

The Eye Clinic “Naujas regėjimas”, legal entity code: 306081994, address: Savičiaus g. 3A-42, LT-01127 Vilnius (hereinafter – we), protects the personal data of its clients (hereinafter – you, your), applying the highest technical and legal protection standards in accordance with the European Union General Data Protection Regulation No. 2016/679 (GDPR) and other applicable legal requirements.

1. What personal data do we collect, store and use?

Personal data makes it possible to identify you as an individual. This may include:

• first name, surname,
• personal identification number,
• residential address,
• telephone number, email address,
• debit or credit card number,
• social security number,
• place of employment,
• health data,
• any other information you provide.

We may also collect, store and use information about your visits to our website (and/or mobile application) and your use of it (including your IP address, geographic location, browser type, referral source, duration of visits, and number of page views).

If you provide us with another person’s data, we assume that you have obtained their proper consent for the transfer of such data.

Your personal data may only be accessible to a limited group of our clinic’s employees, as well as IT, marketing, and legal service providers, and only to the extent necessary for the proper processing of your data. All such persons are bound by strict confidentiality obligations.

2. How do we gain access to your personal data?

Your personal data becomes accessible to us when you:

• fill in registration forms on our website or at our clinic, purchase services/products, or request a consultation,
• contact us via email, telephone, by leaving a comment, or in any other way,
• during your appointment, data may also be provided by insurance companies.

3. Cookies

3.1. Cookies, signals and similar technologies

In this Privacy Policy, the term “cookies” also refers to similar technologies such as pixel tags, web beacons, and clear GIFs.

3.2. Use of cookies

When you visit our website, we aim to provide content and features tailored to your needs. For this purpose, cookies are required. They are stored in your browser and help to:

• recognize you as a returning visitor,
• save your browsing history and adapt content accordingly,
• ensure the smooth operation of the website,
• track visit duration, frequency, and gather statistical information.

3.3. Types of cookies

• Necessary cookies – strictly required to enable basic website functions and access to secure areas.
• Performance cookies – collect anonymous information about how visitors use the site (visited sections, time spent, error messages).

3.4. Data collected with cookies

For administration and server diagnostics, we may use visitors’ IP addresses. An IP address is a unique code identifying a computer in networks, allowing user identification and the collection of demographic information.

3.5. Managing cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. If you do not wish cookies to be collected, most browsers allow you to opt out.

For more information: www.allaboutcookies.org/manage-cookies.

3.6. Third-party cookies

Our website allows certain third parties to set cookies on your device. In such cases, third-party privacy policies apply.

Note: our clinic’s Facebook pages are subject to Facebook’s cookie policy.

3.7. Cookies used on our website

3.8. Partners

Google, Facebook, Cloudflare, AdTarget, AdnetMedia, Delfi, Hotjar, LiveChat (links provided on the website).

4. Purposes of personal data use

Your data will be used for the following purposes:

• providing the service you have ordered,
• providing a consultation (paid or free),
• direct marketing (only with your consent),
• administration of inquiries,
• registration of visits.

5. Data retention period

We store your personal data for 10 years from the date of your last visit to the clinic “Naujas regėjimas”.

For visit registration and inquiry administration – 1 year.

6. Your rights

You have the right to:

• be informed about the processing of your data,
• access your data,
• request correction or deletion of your data,
• object to the processing of your data (including for direct marketing),
• exercise the “right to be forgotten”,
• request data portability (in a commonly used, machine-readable format),
• lodge a complaint with the State Data Protection Inspectorate.

7. Contact information

For any inquiries regarding the processing of personal data, please write to: registratura@eyes.lt.

8. Policy changes

The clinic “Naujas regėjimas” reserves the right to partially or fully amend this Privacy Policy by publishing updates on the website www.eyes.lt.

Continued use of the website constitutes acceptance of this policy. Any disputes shall be resolved through negotiations, and failing that – in accordance with the laws of the Republic of Lithuania.